Holidays and Time Off

The Holidays and Time-Off tab within the Service Engineer profile allows managers and dispatchers to record and manage all planned breaks, holidays, and unavailable periods for a service engineer. This feature ensures accurate scheduling by preventing assignments from being created during times when the engineer is not available.

By maintaining this information, the system supports can optimized workload distribution and helps avoid scheduling conflicts or missed appointments.

Field List and Descriptions

Sr. No.	Field Name	Short Description
1	SI no	Auto generated unique number for record.
2	Owner	Displays Creatio user who is currently handling the record.
3	Type	Type of holiday such as break, vacation or other.
4	Service engineer	Look up to Service engineer record applying for holiday.
5	Reason	Displays reason for time off.
6	Status	Displays the status of holiday requested for example approved, cancelled, new etc.
7	Start date and time	Start date and time from which holidays/time off is applied.
8	End date and time	End date and time from which holidays/time off is applied.
9	Allow assignments	Checkbox to determine whether assignments can be assigned to engineers while time off period.