Troubleshooting
This section provides troubleshooting information, support contact details, and version history for CRM Event Manager.
1 Troubleshooting
If you experience issues while accessing or using CRM Event Manager within Sage CRM, verify the following:
Verify User Access
Ensure that you are logged in to Sage CRM as an Administrator or with a user account that has the required administrative privileges.
Navigate to Administration → Users → Users.
Select the required user and verify that Event Manager Access is enabled.
Open the Security section for the user and ensure that the appropriate View, Insert, Update, and Delete permissions are granted.
Verify Required CRM Data
CRM Event Manager is designed to operate on a populated Sage CRM database.
If CRM Event Manager is installed on a newly installed Sage CRM system without sample or existing data, errors may occur during use.
The system requires at least:
One Company
One Person
One additional User account (other than Administrator)
Document Plug-in
When running reports that generate PDF or Microsoft Word documents for the first time, Sage CRM may prompt you to install a document plug-in.
Click Install and follow the on-screen instructions to complete the installation.
Windows Server 2008 Configuration
If you are running CRM Event Manager on Windows Server 2008, verify that Active Server Pages (ASP) are enabled.
To enable ASP:
Click Start → Run.
Type INETMGR and press Enter.
Select ISAPI and CGI Restrictions.
Ensure that Active Server Pages are set to Allowed.
Enable 32-Bit Applications
If Sage CRM and CRM Event Manager are running on Windows Server 2008, IIS does not allow Application Pools to run 32-bit applications by default. This may result in an HTTP 500 error when accessing CRM.
To enable 32-bit applications:
Click Start → Run.
Type INETMGR and press Enter.
Select Application Pools.
Right-click the CRM AppPool and select Advanced Settings.
Set Enable 32-Bit Applications to True.
Save the changes.
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