> For the complete documentation index, see [llms.txt](https://docs.greytrix.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.greytrix.com/creatio-add-ons/field-service-manager-for-creatio/user-guide/jobs/related-entities/feedback-response.md).

# Feedback Response

The Feedback Response entity is used to capture customer feedback or responses related to a completed job or service. This entity allows organizations to collect, track, and manage customer satisfaction information, which is vital for improving service quality and maintaining customer relationships.

<figure><img src="/files/KvrZHzTQvq1an2NTF0PY" alt=""><figcaption></figcaption></figure>

**Field List and Descriptions**

<table data-header-hidden><thead><tr><th width="80" valign="bottom"></th><th width="124" valign="bottom"></th><th valign="bottom"></th></tr></thead><tbody><tr><td valign="bottom"><strong>Sr. No.</strong></td><td valign="bottom"><strong>Field Name</strong></td><td valign="bottom"><strong>Short Description</strong></td></tr><tr><td valign="bottom">1</td><td valign="bottom">Response #</td><td valign="bottom">A unique auto generated number for response record.</td></tr><tr><td valign="bottom">2</td><td valign="bottom">Job</td><td valign="bottom">Lookup field to link feedback to job.</td></tr><tr><td valign="bottom">3</td><td valign="bottom">Comments</td><td valign="bottom">Captures detailed textual feedback from the customer.</td></tr><tr><td valign="bottom">4</td><td valign="bottom">Rating</td><td valign="bottom">Records customer ratings for the service provided.</td></tr><tr><td valign="bottom">5</td><td valign="bottom">Given by</td><td valign="bottom">Look up to site contact who gave the feedback.</td></tr><tr><td valign="bottom">6</td><td valign="bottom">Service engineer</td><td valign="bottom">The Service Engineer field identifies the technician or engineer who performed the job or service for which the feedback is being provided.</td></tr></tbody></table>

&#x20;