> For the complete documentation index, see [llms.txt](https://docs.greytrix.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.greytrix.com/creatio-add-ons/field-service-manager-for-creatio/introduction.md).

# Introduction

Greytrix India Pvt Ltd is a registered Development Partner and Business Solutions Provider. Having a long history with the Sage CRM Products from its early days in eWare, through to being acquired by ACCPAC, and therein Sage, Greytrix India Pvt Ltd has unrivalled, direct practical knowledge and experience with the Creatio CRM system.

Field Service Manager, an integrated platform designed to streamline and manage the complete service lifecycle within your organization. This application enables users to efficiently plan and schedule services, prepare estimates, assign and monitor field engineers, track job progress in real time, and generate accurate invoices upon completion. By centralizing all service-related activities, Field Service Manager enhances operational visibility, improves communication between teams, and ensures timely service delivery.

It also includes a built-in **Field Service Scheduling Agent** - an AI Agent designed to help users schedule jobs smarter by automating job creation, summarizing job details, and recommending the right engineers at the right time.

This guide provides detailed instructions to help you utilize the system effectively and optimize your field service operations.


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